Staff Directory

You are here

Building Confidence Through Assertiveness

In this course, participants gain insight with an emphasis on providing a safe, comfortable, sharing environment where participants gently learn and incorporate new skills that allow them to deal with others with more confidence. With basic assertive skills as the foundation, this workshop allows for individualized goal-setting, practice and feedback.

Course Content:

  • Differentiation between passive, aggressive, assertive communication
  • Self-esteem as it relates to communication
  • Non-verbal communication, personal boundaries
  • Conversation skills
    • Active listening
    • Open vs closed questions
    • Free information and self-disclosure
    • Initiating, ending and joining in
  • Responding to requests, saying no, setting limits
  • Communication technique: the DESC script

TIME: 9:00 am to 4:30 pm each day

Start Date: 
Tuesday, March 10, 2020
End Date: 
Wednesday, March 11, 2020
Frobisher Inn, Baffin Room
Registration Deadline: 
Tuesday, February 25, 2020
Contact Email: 

Application Form

Completed application forms must be downloaded, printed and signed by the employee and the employee’s supervisor, then emailed or faxed. All registrations are accepted on a first-come, first-served basis.