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Conflict Resolution

The objective of this course is to help participants understand that conflict is the normal outgrowth of the diversity that characterizes our thoughts, attitudes, beliefs and perceptions and that each of us has the power over whether conflict becomes a negative or positive experience.

Course Content:

  • Reviewing the factors leading to conflict
  • Examining conflict management strategies
  • Six ways to tum conflict into feuds
  • Factors that affect conflict resolution
  • Examining the positive aspects of conflict
  • A new look at conflict
  • Popular but ineffective approaches to conflict resolution
  • Establishing conflict partnerships
  • Ground rules for effective conflict resolution
  • Examining the conditions that facilitate change
  • Eight essential steps to conflict resolution
  • Dealing with special situations
  • Moving forward

Time: 9:00 am to 4:30 pm

Start Date: 
Tuesday, March 24, 2020
End Date: 
Wednesday, March 25, 2020
Frobisher Inn, Baffin Room
Registration Deadline: 
Tuesday, March 10, 2020
Contact Email: 

Application Form

Completed application forms must be downloaded, printed and signed by the employee and the employee’s supervisor, then emailed or faxed. All registrations are accepted on a first-come, first-served basis.