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Conflict Resolution

Learning Objectives:

To help participants understand that conflict is the normal outgrowth of the diversity that characterizes our thoughts, attitudes, beliefs and perceptions and that each of us has the power over whether conflict becomes a negative or positive experience Course


  • Reviewing the factors leading to conflict
  •  Examining conflict management strategies
  •  Factors that affect conflict resolution
  •  Examining the positive aspects of conflict
  •  A new look at conflict
  •  Popular but ineffective approaches to conflict resolution
  •  Establishing conflict partnerships
  •  Ground rules for effective conflict resolution
  •  Examining the conditions that facilitate change
  •  Eight essential steps to conflict resolution
  •  Dealing with special situations  

Moving forward

This is a highly interactive and participative workshop. Several case studies and assessment tools are utilized to assist in the learning process. Participants will work in groups and teams and come together in plenary for open discussion, sharing and learning.

Start Date: 
Wednesday, December 4, 2019
End Date: 
Wednesday, December 4, 2019
G.N Board Room Downstairs
Contact Name: 
Peter Autut
Registration Deadline: 
Wednesday, December 4, 2019
Contact Email: 
Contact Phone: 
867 975 6028
867 975 6092

Application Form

Completed application forms must be downloaded, printed and signed by the employee and the employee’s supervisor, then emailed or faxed. All registrations are accepted on a first-come, first-served basis.