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Dealing with Difficult Coversations


This 2-day workshop will provide the participants with the practical skills and tools to handle situations whether or not he/she has positional authority. Everyone encounters difficult behaviour and learning how to deal with each one effectively is essential in today's work environment.


Course content includes:

- learning how to mobilize others towards achieving organizational results

- identifying types of perceptions and their impact on behaviour

- using communication techniques in order to diffuse difficult situations

- establishing a link between conflict resolution and managing reactive emotions during on-job encounters


This course consists of theoretical sessions and practical exercises. An 'experiential' approach is an integral part of the unfolding of this workshop by way of sub-group exercises, lectures, and plenary sessions as well as individual introspective work.


Please fax all applications to Tara Muise at: (867)645-8097.



Start Date: 
Wednesday, December 4, 2019
End Date: 
Thursday, December 5, 2019
NAC Trades School
Rankin Inlet
Contact Name: 
Tara Muise
Registration Deadline: 
Wednesday, December 4, 2019
Contact Email: 
Contact Phone: 
(867) 645-8069
(867) 645-8097

Application Form

Completed application forms must be downloaded, printed and signed by the employee and the employee’s supervisor, then emailed or faxed. All registrations are accepted on a first-come, first-served basis.