This 2-day workshop will provide the participants with the practical skills and tools to handle situations whether or not he/she has positional authority. Everyone encounters difficult behaviour and learning how to deal with each one effectively is essential in today's work environment.
Course content includes:
- learning how to mobilize others towards achieving organizational results
- identifying types of perceptions and their impact on behaviour
- using communication techniques in order to diffuse difficult situations
- establishing a link between conflict resolution and managing reactive emotions during on-job encounters
This course consists of theoretical sessions and practical exercises. An 'experiential' approach is an integral part of the unfolding of this workshop by way of sub-group exercises, lectures, and plenary sessions as well as individual introspective work.
Seating is limited, so please fill out an application as soon as possible.