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Assertive Approach to Managing Conflict

Learning Objectives:

Participants gain insight into their responses and behaviours, and learn methods to appropriately express thoughts, feelings and needs. Responsiveness to others is a key concept, while incorporating skills in approachability and active listening, to more from “win-lose” or “lose-lose” to “win-win”. Participants will learn enhanced teamwork, reduced need to complain, manipulate and backstab, reduced conflict, self-awareness of behavioural /communications styles.

Course Content:

  • Passive, aggressive and assertive communication
  • “Approach” skills
  • Non-verbal communication, personal boundaries
  • Expressing anger appropriately
  • Limit setting
  • Coping with criticism
  • Making requests of others
  • Listening skills and validating
  • Conflict problem-solving
  • Negotiating scripts

Benefits to the participants

Throughout the activities, the learners will learn the importance to manage conflict whether at work or in other environments.

Schedule: Tues-Wed (9am-4:30pm)


Start Date: 
Tuesday, January 28, 2020
End Date: 
Wednesday, January 29, 2020
NCC Boardroom
Contact Name: 
Tara Muise
Registration Deadline: 
Monday, January 13, 2020
Contact Email: 
Contact Phone: 

Application Form

Completed application forms must be downloaded, printed and signed by the employee and the employee’s supervisor, then emailed or faxed. All registrations are accepted on a first-come, first-served basis.