Participants gain insight into their responses and behaviours, and learn methods to appropriately express thoughts, feelings and needs. Responsiveness to others is a key concept, while incorporating skills in approachability and active listening, to more from “win-lose” or “lose-lose” to “win-win”. Participants will learn enhanced teamwork, reduced need to complain, manipulate and backstab, reduced conflict, self-awareness of behavioural /communications styles.
- Passive, aggressive and assertive communication
- “Approach” skills
- Non-verbal communication, personal boundaries
- Expressing anger appropriately
- Limit setting
- Coping with criticism
- Making requests of others
- Listening skills and validating
- Conflict problem-solving
- Negotiating scripts
Benefits to the participants
Throughout the activities, the learners will learn the importance to manage conflict whether at work or in other environments.
Schedule: Tues-Wed (9am-4:30pm)