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Manager as Mediator (Online-Zoom)


Conflict is a common component of workplace dynamics Even the most effective groups, teams and units have their share of conflict and disagreement. Good leaders and managers understand that handling conflict appropriately is critical to supporting a high functioning workplace that is productive, respectful, and problem solving oriented. If managed well, conflict can be an opportunity (i.e., catalyst) for learning, change and fostering better and more communicative relationships.  If left unaddressed, conflict may be destructive, time consuming and negatively impact relationships.

A specialized workplace dispute resolution training for Nunavut government staff, this course will help participants better understand how and when they can be helpful as an intervenor with the people they manage and lead.  A simple framework of fundamental steps will be presented in addition to skills that assist the learner to lead and facilitate productive discussions and resolve issues among their staff. Using interactive discussions, demonstrations and role-plays, participants will have scenarios illustrated and discussed.  Leaders, managers, or any employee working in a team will benefit from understanding how a mediation-like intervention may be an asset to not only those in dispute but to the atmosphere of the workplace.

Learning Objectives:

  • Recognize and understand conflict dynamics associated with the people/teams they manage or work with;
  • Distinguish between different mechanisms for resolving disputes and their utility;
  • Better understand their own dispute resolution style (i.e. how they habitually engage in conflict resolution);
  • Apply mediation/facilitation communication skills;
  • Work through and practice a four-stage process framework for helping resolve disputes as a manager-mediator.

Dates: February 14-17, 2023

  Kitikmeot (MST)

Kivalliq (CST)

Qikiqtaaluk (EST)
Start Time 12:00 pm 1:00 pm 2:00 pm
End Time 3:00 pm 4:00 pm 5:00pm

Important Note:

All GN employees are welcome to register for this course, but it will be offered based on Central Standard Time (CST) from 1:00-4:00pm. Participants enrolled are expected to complete this course based on this time zone.

Start Date: 
Tuesday, February 14, 2023
End Date: 
Friday, February 17, 2023
Across Nunavut
Contact Name: 
Karen Tutanuak
Registration Deadline: 
Monday, February 13, 2023
Contact Email: 
Contact Phone: 

Application Form

Completed application forms must be downloaded, printed and signed by the employee and the employee’s supervisor, then emailed or faxed. All registrations are accepted on a first-come, first-served basis.