Mediation and Facilitation Certification Program – Zoom

Participants registered for this program are automatically enrolled and expected to attend all three courses identified below.  Courses 1 and 2 are considered foundational courses and a participant must have successfully completed the two courses to participate in the third course. 

For GN employees only interested in taking the courses individually, their application will be accepted and waitlisted as participants taking all three courses will be prioritized.  You will be contacted closer to the course dates if there are any spots available.   

Course 1: Fundamentals of Negotiation and Dispute Resolution – February 2-3, 2023

This introductory course is designed to equip participants with the fundamentals of effective negotiation and dispute resolution. It consists of up to six modules, providing participants with a strong foundation in core conflict management skills and a strong understanding of CBI’s basic Mutual Gains Approach framework. It emphasizes the importance of building trust through clear and effective communication, provides practical approaches for unlocking sources of value and identifies approaches for overcoming an impasse. The course uses participatory exercises and simulations throughout.

Course 2: Managing Challenging Conversations with Colleagues and Communities – February 13-14, 2023

This course focuses on managing interpersonal differences with colleagues and community members. The focus of the course is on raising participants’ interpersonal communication skills and emotional intelligence. Participants will learn and practise concrete skills for diagnosing what makes some conversations challenging, and practical approaches for managing these challenges in-the-moment. They will also have an opportunity to apply what they have learned to a real or potential challenging conversation.

Course 3: Certificate in Mediation and Facilitation – February 20-22, 2023

This specialized course provides participants with the skills and knowledge to serve as a “neutral” — either as a mediator or a facilitator — to help manage disputes and foster improved collaboration among individuals and groups. The course introduces participants to the principles for effective mediation and facilitation, how to manage a typical mediation or facilitation process, and specific tools used by skilled mediators and facilitators to improve understanding, overcome an impasse, restore trust, manage difficult moments, and foster improved collaboration. Participants will have an opportunity to learn, discuss, and practise their skills through various simulations and exercises. Participants must complete either the "Fundamentals of Negotiation and Dispute Resolution" or "Managing Challenging Conversations" courses prior to taking this course.

Times: February 2-22, 2023

Important Information:

All GN employees are welcome to register for this course, but it will be offered based on Eastern Standard Time (EST) from 9:30am-4:30pm.