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Assertive Approach to Managing Conflict

Learning Objectives:

Participants gain insight into their responses and behaviours, and learn methods to appropriately express thoughts, feelings and needs. Responsiveness to others is a key concept, while incorporating skills in approachability and active listening, to more from “win-lose” or “lose-lose” to “win-win”. Participants will learn enhanced teamwork, reduced need to complain, manipulate and backstab, reduced conflict, self-awareness of behavioural /communications styles.

Course Content:

  • Passive, aggressive and assertive communication
  • “Approach” skills
  • Non-verbal communication, personal boundaries
  • Expressing anger appropriately
  • Limit setting
  • Coping with criticism
  • Making requests of others
  • Listening skills and validating
  • Conflict problem-solving
  • Negotiating scripts

Benefits to the participants

Throughout the activities, the learners will learn the importance to manage conflict whether at work or in other environments.

Schedule: Tues-Wed (9am-4:30pm)

 

Aularutaata Ublua: 
Tuesday, Januali 28, 2020
Inirutaata Ublua: 
Wednesday, Januali 29, 2020
Najugaa: 
NCC Boardroom
Nunallaaq: 
Kugluktuk
Aviktuqhimayuq: 
Kitikmeot
Naunaittiarumaguvit, uqarvigilugu: 
Tara Muise
Atiliurniqmut umikvikhaa:: 
Monday, Januali 13, 2020
Qaritauyakkut Uqaqatigiumagukni: 
Hivajaut: 
867-645-8069
Kayumiktukkut: 
8679834126

Uuktuutit Titirqat

Inikhimayut uuktuutikhat qaritauyakkut piyukhauyut, tairuaguminaqtumik atiit titiraqlugu sainiutigilugulu havaktip havaktiplu atan’nguyaa. Tamaita atiliukhimayut hivulliutihimayut anggiktauhungnguyut kihimi inikhaiqqat kihiani.