ᐅᖃᓚᐅᑎᓯᐅᑏᑦ

You are here

Assertive Approach to Managing Conflict

Learning Objectives:

Participants gain insight into their responses and behaviours, and learn methods to appropriately express thoughts, feelings and needs. Responsiveness to others is a key concept, while incorporating skills in approachability and active listening, to more from “win-lose” or “lose-lose” to “win-win”. Participants will learn enhanced teamwork, reduced need to complain, manipulate and backstab, reduced conflict, self-awareness of behavioural /communications styles.

Course Content:

  • Passive, aggressive and assertive communication
  • “Approach” skills
  • Non-verbal communication, personal boundaries
  • Expressing anger appropriately
  • Limit setting
  • Coping with criticism
  • Making requests of others
  • Listening skills and validating
  • Conflict problem-solving
  • Negotiating scripts

Benefits to the participants

Throughout the activities, the learners will learn the importance to manage conflict whether at work or in other environments.

Schedule: Tues-Wed (9am-4:30pm)

 

ᐱᒋᐊᕐᕕᖓ: 
ᔭᓐᓄᐊᓕ 28, 2020
ᐃᓱᓕᕝᕕᖓ: 
ᔭᓐᓄᐊᓕ 29, 2020
ᓇᓂ: 
NCC Boardroom
ᓄᓇᓕᒃ: 
ᖁᕐᓗᖅᑐᖅᒥ
ᓇᒦᓐᓂᖓ ᐊᕕᖅᑐᖅᓯᒪᔪᓂᑦ: 
ᕿᑎᕐᒥᐅᑦ
ᑐᑭᓯᒋᐊᑲᓐᓂᕈᒪᒍᕕᑦ ᖃᐅᔨᒃᑲᕐᓗᒍ: 
Tara Muise
ᐊᑎᓕᐅᖅᑕᐅᖃᑕᐅᓂᕐᒧ ᑦ ᐃᓱᓕᕝᕕᖓ:: 
ᔭᓐᓄᐊᓕ 13, 2020
ᑐᕌᕈᑏᑦ ᐃᕐᖐᓐᓈᖅᑕᐅᒃᑯᑦ: 
ᐅᖄᓚᐅᑎ: 
867-645-8069
ᓱᒃᑲᔪᒃᑯᑦ: 
8679834126

ᐱᓇᓱᒍᑎ ᑎᑎᕋᕝᕕᒋᔭᕆᐊᓕᒃ

ᐱᔭᕇᖅᓯᒪᔪᑦ ᐱᓇᔫᑎᒧᑦ ᑎᑎᕋᕐᕕᒃᓴᑦ ᐴᖅᑲᖅᑕᐅᔭᕆᐊᓖᑦ ᖃᕋᓴᐅᔭᕐᒧᑦ, ᑎᑎᕋᙳᖅᑎᑕᐅᓗᓂ ᐊᑎᓕᐅᖅᑕᐅᓗᓂᓗ ᐃᖅᑲᓇᐃᔭᖅᑎᒧᑦ ᐃᖅᑲᓇᐃᔭᖅᑎᐅᓪᓗ ᑲᒪᔨᖓᓄᑦ. ᐃᓚᐅᖃᑕᐅᓇᓱᒍᑎᓕᒫᑦ ᐊᖏᖅᑕᐅᓲᑦ ᓯᕗᓪᓕᐅᔪᓄᑦ−ᖃᐃᔪᓄᑦ, ᓯᕗᓪᓕᐅᔪᓄᑦ ᐱᔨᑦᑎᕋᖅᑕᐅᓗᑎᒃ.