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Client Services Specialist
This is a Highly Sensitive Position and a satisfactory Criminal Record Check, along with a clear Vulnerable Sector Check is required.
This employment opportunity is open to all applicants.
The Client Services Specialist reports to the Director, Children and Family Services and will contribute to the Government of Nunavut programs, policies, and legislation to ensure the delivery of the highest level quality of residential care services in and out of Nunavut. The Specialist has primary responsibilities of program management duties and client residential care. The Specialist is responsible to research and recommend initiatives that promote inclusion and equity in order to improve the quality of life for groups experiencing disadvantage based on age, gender or disability. This will involve working collaboratively with advocacy organizations to provide support and monitor spending within individual contribution agreements.
The incumbent will be responsible for residential care out of territory and will be involved in monitoring and overseeing all aspects of Nunavut client placements in a variety of residential care delivery models. The incumbent will also supervise the activities of the out of territory Client Liaison Officers located in Ottawa and in Western Canada. Additionally the incumbent will be involved in on-going pre- and post-placement reviews by leading the placement planning and review process include compliance with all contractual agreements, health and safety standards, licensing, insurance, client care and the assurance that all client programming are inclusive of Government of Nunavut standards and values.
The ideal candidate will have a recognized degree in (BSW) Social Work or Social Sciences, and a minimum of three years’ direct experience working with client case management, case management data systems, and residential care facilitates services. A valid Driver’s license is required.
The Official Languages of Nunavut are Inuktitut, Inuinnaqtun, English and French. The ability to speak Inuktitut is an asset. Knowledge of Inuit language, communities, culture, land and Inuit Qaujimajatuqangit is an asset.
Equivalencies that consist of an acceptable combination of education and experience may be considered.
An eligibility list may be created to staff future vacancies