This is a Position of Trust and a satisfactory Criminal Record Check is required.
This employment opportunity is open to all applicants.
The Government of Nunavut (GN) Service Desk is a valuable part of the Informatics Planning and Services Division of the Department of Community and Government Services. The Service Desk forms and integral part of the client support functions for GN departmental clients support for all tier 1 service incidents, as reported to the GN Call Center. This includes setup of new peripherals, new IT equipment such as PC’s and laptops, software as well as office applications including all desk side communications hardware and software installed in departmental client offices. Along with these tier 1 duty’s, the position, under the direction of IPS senior tier 3 staff, will assist in troubleshooting Systems and Telecommunication hardware, and software when required.
The GN Help Desk operates by receiving, documenting, assigning and tracking all Call Center incidents, request for information and request for informatics services on behalf of the Government of Nunavut and associated third party organizations and agencies. The GN Help Desk processes all incidents and requests through remote assistance, or desk side support.
The knowledge, skills, and abilities required for this job are usually obtained through a recognized Diploma in Informatics Technology or a related field of study along with two (2) years of related experience. The candidate must have a proven ability to analyze complex systems and to propose solutions to problems not previously encountered. Strong interpersonal skills and the ability to communicate effectively both orally and in writing, to a range of audiences; excellent organizational skills and time management skills; Decision making and problem-solving skills to initiate corrective action to problems encountered. ITIL Certification, A+ certification & Class 5 Nunavut Driver’s license are considered assets.
A thorough knowledge of computing systems concepts, principals and practices is required to be successful in this position as well as the knowledge of standard informatics systems components that comprise the government’s Informatics infrastructure. In addition, the incumbent will possess best-practices that include: Incident Tracking and escalation processes; Configuration Management and reliable maintenance of a CMDB; Problem Management methodologies and advanced documentation; Software Control and Distribution, Release Management and adherence to DSL.
Knowledge of Inuit language, communities, culture, land and Inuit Qaujimajatuqangit is an asset.
An eligibility list may be created to fill future vacancies.