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Mobile Client Services Coordinator
This is a Highly Sensitive Position and a satisfactory Criminal Record Check, along with a clear Vulnerable Sector Check is required.
This employment opportunity is open to all applicants.
Reporting to the Manager, Government of Nunavut Services Desk; the Mobile Client Services Coordinator will work with the Government of Nunavut’s mobile device and accessory service providers and vendors. This position will provide planning, testing, implementation and operational phases of new products and existing services. The Coordinator will also work cross-functionally to plan, educate and launch new mobile and portable devices and accessories for all Government of Nunavut (GN) Departments. This position coordinates support for all GN mobile wireless devices, activation of cellular phones and related wireless and cellular voice devices from multiple service providers and vendors. The Coordinator manages, maintains, supports, troubleshoots and optimizes mobile devices which include tablets, laptops, mobile phones and other handheld network managed devices.
The successful candidate will have a recognized Diploma in Informatics Technology, along with three (3) years’ experience with direct support of similar systems; recent experience in wireless network (WIFI) setup, mobile device management and cellular networks; recent experience in management, maintenance, support, troubleshooting and optimization of mobile devices which include tablets, laptops, mobile phones and other handheld network managed devices; experience in technical support documentation skills and recent experience in Customer Memorandum of Understanding (MOU), Service Level Agreement (SLA), Service Level Expectations (SLE) methodologies, contracting methodologies and vendor management. Certification in Information Technology Infrastructure Library (ITIL), experience in project and contract administration within an enterprise level IM/IT environment and exposure to satellite communications will also be considered an asset.
The Official Languages of Nunavut are Inuktitut, Inuinnaqtun, English and French. Fluency in more than one of Nunavut’s official language is an asset. Knowledge of Inuit language, communities, culture, land and Inuit Qaujimajatuqangit is an asset.
Equivalencies that consist of an acceptable combination of education and experience may be considered.