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Dealing with Difficult People


Training Objectives:

To be able to identify and understand different behaviors and attitudes in others and through that understanding develop tolerance, respect, acceptance and a meaningful working relationship


Course Content:

o Examining and identifying difficult behaviors

o Understanding Myers Briggs

o Your attitude is the key

o The value of Emotional Intelligence

o Understanding lhe impact of change

o How to most effectively interact with difficult people

o Getting beyond anger

o Win/win strategics

o Demonstrating effective interactive communication

o Moving forward



Start Date: 
Thursday, October 19, 2017
End Date: 
Thursday, October 19, 2017
EIA training lab
Registration Deadline: 
Friday, October 13, 2017
Contact Email: 

Application Form

Completed application forms must be downloaded, printed and signed by the employee and the employee’s supervisor, then emailed or faxed. All registrations are accepted on a first-come, first-served basis.